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Any Video Converter Support Center

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Frequently Asked Questions

The Answers to General Questions

I paid but did not receive a license code. Why?

You will receive the confirmation email with the license code upon the completion of your order. Please check your inbox. If you do not receive a confirmation email with the license code, please check the spam folder to see if the auto-generated email is marked as spam. If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

If you fail to retrieve the license code via the online auto service, please contact us at support [at] any-video-converter.com (replace [at] as @ before sending email) to request your original license. Please provide us with detailed information about your purchase, such as your email address, order ID, order receipt, etc.

My license is invalid. What shall I do?

Blank spaces are accidentally added. Please note that license information is case-sensitive. Do not enter any extra blank space in the registration Email or code.

The license does not match the program. Please note that we have several similar but different programs. Please match the license with the very program you use.

What should I do if I accidentally purchased the wrong product?

Please contact our support team with the order ID of the product you have accidentally purchased and request the exchange. Or you can directly purchase the right product and then contact our support team with both of the two order IDs, and then we will issue the refund for the wrong order. For other refund requests, please refer to our refund policy.

Am I entitled to a refund?

Considering our partners’ policies, we allow 30 days to refund for a perpetual license and 5 days to refund a subscription-based license. Should it exceed the refund period, refund/exchange is no longer allowed. To learn more detailed info, please check our refund policy.

How to cancel the subscription for Any Video Converter?

To cancel the auto-renewal of Any Video Converter, you can follow the subscription FAQs to do it. You can also contact us to help you cancel your subscription immediately.

I bought the license for AVC Pro. Which program should I register with?

Since December 19, 2024 (V9.1.6), the Free, Pro., and Ultimate versions merged into one program. You can download it from here and register it to upgrade to the Pro. or Ultimate version in the same program.

Can I use one license on multiple computers?

Sorry, one license can be used on only one computer. If you use the license code on other computers, it will be invalid.

If you want to switch the license to your new computer, you can contact our support team to help you transfer the license.

Can't find your answer in the above-listed questions? Contact our support team via support [at] any-video-converter.com (replace [at] as @) for more help.

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